Who is answering the phone?
Domestic Violence Victim Advocates at our safe shelter.
Is it only for victims/survivors? I just have a quick question, but I don't want to tie up your phone line.
We assure you: we can take your call.
Our helpline is prepared to answer a variety of questions about your options, safety, how to access our safe shelter, our other programs, and community resources. Friends and family who are concerned about how to support a friend who they think is experiencing domestic violence are welcome to call as well.
I was asked for information. What will be done with this?
Usually: only what you tell us to do with it.
Advocates maintain your confidentiality as a matter of principle. We believe that your words belong to you, and breaching confidentiality could be a safety risk for some survivors.
In addition, confidentiality is required by authorities. We are mandated to keep your information private and have extra legal protections to do so (RCW 5.60.060).
We report our number of calls and basic demographic data to funders, like other domestic violence programs do. This is you helping us. This data helps to convince lawmakers that intimate partner violence is a critical issue in our area.
I'm not sure if I'm a victim of domestic violence, but I have some questions in that area. Can I call?
I don't feel like I'm in crisis. Why would I call?
Not everyone who calls our helpline is in crisis. Sometimes people want to know a specific resource, or to ask an advocate a question about domestic violence dynamics. This is a general purpose line. People call it to enter our shelter, talk about their experiences, or to ask about a friend.
Yes. Christmas, Ramadan, Shabbat, and both solstices. We are here to serve survivors every day.